FAQ – Hurricane Inflatables

Does the price include set up and delivery?

Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.

Do you deliver to other cities?

Yes, but once again please be aware that due to rising fuel prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.

When do you set up?

That depends on how many rentals we have that weekend. Generally we arrive on Thursday. If we have a lot of rentals that weekend, we may need to set up in advance. If this is the case, we will call the Thursday before to confirm that someone will be at the party location. You are never charged for anything more than rental time even if we elect to setup early.

We've rented some really dirty jumps from other companies in the past. Are they always that dirty?

No. The jump should be clean when you get it. Hurricane Inflatables cleans and disinfects after every rental.

Do we have to keep it plugged in the entire time?

Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

What payments do you take?

Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. If paying by credit or debit card we do charge a 3% surcharge.

What if we need to cancel?

Please check out our policies page for details.

Do you require a deposit?

Yes all orders require a Credit Card deposit which is a percentage of your total order . The deposit is non-refundable, but will carry over in form of a raincheck for future rentals as long as rental is canceled within 24 hours of unit being loaded for delivery.

How big are the jumps?

Most of our jumps (all of our character jumps for example) are 15’x15′ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can’t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup

What about the big jumps? Any special requirements?

Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

What surfaces do you set up on?

We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can’t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Are we responsible for the unit if it gets a tear or damaged in any way?

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.